Dispute Resolution
Talk to us first; then governing law, venue and time limits.
Talk to us first
Most problems are a mistake or a misunderstanding. Write to legal@whinchat.app with what happened and what you want done. We will reply, and we will try to fix it. Please give us 30 days before starting anything formal — and we will do the same for you.
Governing law
These Terms and any dispute arising out of them are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules.
Where a dispute is heard
The courts of the State of Maryland, USA have jurisdiction. This does not take away your rights as a consumer: if the mandatory law of your own country gives you the right to bring a claim where you live, or protects you under rules that cannot be contracted out of, that right stands and nothing here overrides it.
Small claims
Either of us may bring a claim in a small-claims court instead, where it qualifies.
EU and UK consumers
You may use the online dispute resolution platform your country provides, and you keep the right to complain to your national consumer authority.
Time limit
A claim must be brought within one year of when you first knew, or reasonably should have known, about the facts giving rise to it — except where the law where you live gives you longer, in which case that period applies.
What has changed
15 October 2026 · version 2
- “Where a dispute is heard” now names the courts directly. It used to repeat the governing-law wording, which made the sentence read incorrectly.
12 July 2026 · version 1
- First published.