Dispute Resolution
Talk to us first; then governing law, venue and time limits.
The operator has not yet published: legal entity name, registered address, governing law / jurisdiction, legal contact address, privacy contact address. Each missing item is marked in the text below. Until they are published this service should not be taking money from the public.
Talk to us first
Most problems are a mistake or a misunderstanding. Write to [not yet published: legal contact address] with what happened and what you want done. We will reply, and we will try to fix it. Please give us 30 days before starting anything formal — and we will do the same for you.
Governing law
These Terms and any dispute arising out of them are governed by [not yet published: governing law], without regard to conflict-of-law rules.
Where a dispute is heard
The courts of [not yet published: governing law] have jurisdiction. This does not take away your rights as a consumer: if the mandatory law of your own country gives you the right to bring a claim where you live, or protects you under rules that cannot be contracted out of, that right stands and nothing here overrides it.
Small claims
Either of us may bring a claim in a small-claims court instead, where it qualifies.
EU and UK consumers
You may use the online dispute resolution platform your country provides, and you keep the right to complain to your national consumer authority.
Time limit
A claim must be brought within one year of when you first knew, or reasonably should have known, about the facts giving rise to it — except where the law where you live gives you longer, in which case that period applies.
What has changed
12 July 2026 · version 1
- First published.