Deleting Your Account
How to delete your account or some of your data, with or without the app, and what is kept.
You can delete your Whinchat account at any time, with or without the app. Deleting it is permanent.
In the app, or at whinchat.app
Go to Settings → Terms & your data → Delete my account and enter your password. The account is deleted straight away. If you might want your data, download it first from the same place.
If you can't sign in
On the sign-in screen, choose Can't sign in or sign up? Contact support, pick Delete my account or my data, and confirm your email address with the code we send. Our team checks that the account is yours, deletes it, and tells you by email.
Deleting some of your data and keeping your account
You don't have to delete your account to delete your data. You can do these yourself in Whinchat:
- A message you sent: press and hold it and choose Delete for everyone, within 48 hours of sending it. The message, its edits and its reactions are deleted from our servers. Messages about a sale stay, so a dispute can see them.
- Future messages in a chat: turn on disappearing messages in that chat.
- An update: open it and choose Delete this update. Its views and reactions go with it.
- A listing: open it in your shop and delete it. It disappears from the marketplace. Orders already placed are not affected.
- A profile photo: open your photos and delete it.
Delete for me and Clear chat only hide messages on your side. They do not delete them from our servers.
To ask us to delete anything else, write to legal@whinchat.app from the email on your account and say what you want deleted, or use Delete my account or my data in the support form described above. We delete what the law lets us delete and tell you what we kept and why.
We keep completed orders and payment records, seller identity records, reports and our staff's record of their actions, for the periods listed in Data Retention. Deleted data ages out of our backups within 38 days.
What is deleted, and what is kept
When you delete your whole account, your profile, messages, listings, photos and contacts are removed. Some records the law makes us keep, such as completed orders and payments, stay for the time it requires; each is listed in Data Retention. Deleted data ages out of our backups within 38 days.
If an order of yours still has money held in escrow, finish or resolve it first, so the other person isn't left without their money or their item.
What has changed
6 November 2026 · version 2
- New section: how to delete some of your data and keep your account, what that removes and what is kept.
28 October 2026 · version 1
- First published.