Billing, Renewals & Refunds
Automatic renewal, cancelling, and when money comes back.
The operator has not yet published: legal entity name, registered address, governing law / jurisdiction, legal contact address, privacy contact address. Each missing item is marked in the text below. Until they are published this service should not be taking money from the public.
Written to meet the US Restore Online Shoppers' Confidence Act (ROSCA) and the state automatic-renewal laws, which all want the same thing: that you knew what you were signing up for, and that stopping it is as easy as starting it.
Before you are charged
The screen where you subscribe states, before you agree: the plan, the price, the billing interval, that it renews automatically until you cancel, and how to cancel. Your acceptance of those terms is recorded with a timestamp.
Renewal
Paid plans renew automatically at the end of each period at the then-current price for your plan. If the price changes, you are told before the renewal that charges it.
Cancelling
Cancel in the app at any time — Settings → your plan — in as many steps as it took to subscribe. Cancellation stops the next renewal; your plan keeps working until the end of the period you have already paid for. You do not have to call anyone or send an email.
Refunds
- Subscriptions. The current period is not refunded on cancellation, except where your local consumer law gives you a withdrawal right — in the EEA and UK, a 14-day right to cancel, which you may exercise by telling us.
- Charged in error, or charged after cancelling. Refunded in full.
- Marketplace purchases. Not a subscription — see Marketplace, and the seller's own returns policy.
- Promoted listings. Refunded pro-rata for days not yet served if we remove the promotion for a reason that is not your breach.
Failed payments
If a renewal payment fails we retry, and tell you. If it keeps failing the plan reverts to free; your content is not deleted for non-payment.
Currency and tax
Prices are shown in the currency at checkout and may exclude sales tax or VAT, which is added where it applies.
Who takes the money
Card details go to our payment processor and never reach our servers. See Subprocessors.
What has changed
30 August 2026 · version 2
- Refunds: added the case where staff issue one directly.
5 August 2026 · version 1
- First published.